CUSTOMER TESTIMONIALS
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Q: How will my order be shipped?
A: We ship worldwide via air or Expedited mail. Delivery takes 3 to 10 days, depending on your location and excluding weekends Packages are trackable and a shipping confirmation with tracking number is sent via email when your order is shipped. Visit www.canadapost.com to enter the tracking number and check the progress of your shipment. International surface mail takes to 6 to 10 weeks and is not traceable.
Q: How much will it cost to ship my order?
A: Shipping charges are determined by the total volume weight of your order. The most accurate way to review the shipping charges is during checkout. Once items have been added to your shopping cart, click “Checkout” and shipping charges can be viewed and selected prior to entering payment information. Additional taxes, duties, local delivery charges, and other miscellaneous fees at the destination are your responsibility. If you desire an estimated shipping cost based your shipment destination please submit a message to us using the Contact Us page.
Q: Can I put delivery instructions on the package?
A: We will try to accommodate requests to write things like “Leave on porch” but cannot guarantee that the carrier will follow through with the request. If the note MUST be followed, we suggest posting a large note on your door around the time of delivery instructing the carrier of your request.
Q: What happens if I get an error message at Checkout?
A: When checking out, if the system displays "we cannot ship to your location" or a similar error message please contact us via email or call 705-879-4235.
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